Support center replying to questions without properly reading what user had asked


#1

Hi,
Good morning,
The Support center, response for the questions asked are not getting properly answered, you ask them or point out a mistake, they reply with some reference.
For eg, last week I had pointed out one issue with the question 19 in exam no 1 for AWS developer exam, the question was which method of deployment starts new instance
from the docs, it is
Immutable deployment
Blue/Green deployment
Rolling deployment
But the whizlab says that only ‘immutable and ble-green’ start new instance and not rolling deployment, while the AWS docs for rolling department says that

During a rolling update, capacity is only reduced by the size of a single batch, which you can configure. Elastic Beanstalk takes one batch of instances out of service, terminates them, and "then launches a batch with the new configuration". After the new batch starts serving requests, Elastic Beanstalk moves on to the next batch.


#2

Hi John,

Thank you for bringing our attention on this.

I see that you have raised 47 Queries/clarifications requests. As of now 2 are open and remaining 45 are resolved.

I have informed the concerned expert about the query on AWS CSAA Practice Test I - Q19. He will get back to you ASAP.

Please let me know if you have any other queries.


#3

I agree with this statement. I just got a response totally different to what I asked. People should read what’s being asked instead of just sending links to white papers.


#4

Hi Pawan,
thanks, the issue is that it is quite disappointing and frustrated to see when support people not in a position to help or reply properly,
if they don’t reply it is fine, but if they reply just by pasting URL, it is not good at all


#5

Hi John,

Our experts usually reply to the queries with detailed information. Can you tell me the ticket number where in you faced the issue? I will check and get back to you.